Services
Our engagements are tailored to the unique needs of your business and team. From small working groups to large organizations, we work with you to establish a plan and bring it to life. If things get messy, we’re there to help. So you can move your business forward with tangible outcomes. We want you to feel empowered as you transition into more meaningful relationships with your customers and stakeholders through digital approaches to customer service.
Assessments
Looking to build or supercharge an existing digital customer service experience? We’ll assess the digital maturity and readiness of your people, processes and technology. We'll provide recommendations equipping you and your team to confidently take the next steps in delivering an extraordinary digital customer service experience.
Strategy
Build the vision and guiding principles to rally your team to deliver extraordinary customer service in a digital world. We partner with you to understand the art of what's possible, sharing external insights and creating your digital customer service strategy. We’ll identify low hanging fruit and big rocks standing in the way of achieving your digital north star.
Operational Blueprint
An operational blueprint and change readiness plan brings your digital customer service strategy to life. The blueprint will identify critical elements to optimize and scale operations including organizational structure, key processes, KPIs, and recommendations for integration with existing programs like QA, coaching and more.
People Enablement
Your people are at the core of your digital customer service experience. We help you recruit the right talent and provide training to deliver empathetic and engaging digital conversations. Our unique approach includes a focus on sustainment through leadership tools, coaching observations and dedicated guidance to reinforce learnings.