Transform your business through digital customer service strategy and execution
Hi! We’re glad you’re here.
We know it can be overwhelming to design an effective digital customer service strategy. But customers are demanding it and we can show you the way forward.
From live chat and social media support to community forums, messaging and email, we’re here to help you take a leap into digital.
Are you ready to take the leap?
Strategy
It starts with a future-focused plan. We’re your partners in the process, guiding you through the complexities of the changing customer service experience space. Evolving your business for long term health and success.
Execution
But we don’t just leave you with a plan, we roll up our sleeves with your team and stick with you through training, execution and putting an operational framework in place to bring your new digital customer service experience to life.
Stronger Relationships
With our help you will have a process, system, and strategy that will empower your employees and support your customers by creating amazing conversations and experiences when they reach out for help.
The L2D Difference
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At L2D It’s About the People
We partner with you and your team to create people-led strategies that help you have exceptional conversations and create stronger relationships with your customers and employees. This people-centred approach supports true impact and winning results that reshape businesses and empower them for the long term.
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We Care About Your Customers
We understand the power of genuine human connection in customer service and work with you to forge those connections with a customized plan that spans across live chat, social, text, and email. Companies who put customers first and develop the systems they need to allow them to get help online are the ones who will win moving forward.
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Partners, Not Just Consultants
We take a hands-on approach with every project. We collaborate with you to build the right plan for your business and help create new partnerships across teams, working together to bring a vision and plan to life. We want you to feel equipped and empowered as you make the leap into digital customer service.
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Strategic & Executional Excellence
We have a combined 30+ years of experience in the ever-changing customer service space including start-up experience in a large corporate organization. We created a winning recipe for one of the largest digital customer service teams in Canada and are now helping others do the same.
Adapt quickly to changing customer expectations
Digital conversations like text and social messaging are the go-to in our hyper-connected world. People expect simple and seamless experiences everywhere. It’s no different when engaging with organizations. They want to connect the same way they do in their everyday lives. That requires new strategies, approaches, and tools for all businesses who want to win.
We’re here to help you navigate the increasingly complex customer service space and keep up with the rapidly changing expectations of your customers.