Our Story
We are people people and we believe you can be too.
Something special happens in moments of true connection between two people—in those conversations where you feel seen, heard, and supported. But creating those moments requires vision and the ability to see the possibilities, roll up your sleeves, dive in, and make them happen.
We believe any organization, regardless of size or industry, has the ability to deliver a best-in-class digital customer service experience. You just need the right plan to support your customers and employees.
Which is why we refuse to be just another consultant.
We want to work with your team to bring your business into the next generation of customer service and help you develop and execute moments of connection. We’re a hands-on partner that brings genuine care and empathy to the hard work of transforming your customer service experience for the digital age and creating true results for your business.
We don’t settle for mediocrity and we won’t let you.
It’s about recognizing the true potential of your relationships and taking a leap into the unfamiliar. Into something new. Into possibility. We bring passion, expertise and true belief in the power of amazing conversations.
We want to help you transform your business by taking the leap into digital.
Meet Our Founders
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Danielle Kovac
Danielle is an award-winning customer service executive with 20+ years in the customer service industry. As a customer experience strategist, Danielle creates a vision that inspires others to work collaboratively and ultimately deliver exceptional business results. She has a reputation for being a “hands-on” leader who continually challenges the status quo, evolving underperforming functions into high performing, customer-centric teams.
Danielle’s superpower is inspiration. She likes to dream big, believes in possibilities, and won’t settle for mediocrity. While working at one of Canada’s largest telcos Danielle developed her expertise and industry knowledge in the digital customer service space, creating a digital customer care experience that garnered global recognition.
Her greatest inspiration are her children and sees being mom as her most important role. When she’s not building business-changing strategies, you’ll find her cheering on her daughters either in the forest at a bike race or in a hockey arena. As an outdoor enthusiast she enjoys hiking, snowshoeing and running.
Danielle’s Mantra: Great things never came from comfort zones.
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Margaret Tsuji
Margaret is a thought partner, master collaborator, and dot connector. She’s an award-winning customer service leader with experience in strategic planning, marketing, facilitation, and customer service at some of Canada’s largest companies in the telecommunications, technology and retail sectors. She’s known for building high performing teams and setting new standards for organizational excellence through world class customer service.
Margaret is also a leadership coach. She’s an Associate Certified Coach with the International Coaching Federation and is also a Certified Professional Facilitator with the International Association of Facilitators. Her super power is asking curious questions and shining a spotlight on client challenges, enabling them to find clarity and take action.
While she loves L2D and coaching, her most important job is mom to her two boys. Her proudest accomplishment so far (other than her kids) is demolishing and rebuilding a small kitchen in her first home in just two weeks.
Margaret’s Mantra: Integrity is doing the right thing even when no one is watching.
Our Values
True Connection
We want to help you connect with your customers and create amazing conversations.
People-Centricity
We put people first always in our work and in our approaches.
Excellence
We never settle for just okay, we don’t believe in mediocrity and we won’t let our clients.
Vision
We dream big for our clients and work with them to aim for something truly valuable for their business.
Partnership
Collaboration is essential for success, we work with you to solve the big problems together.
Passion
We love what we do and we truly believe in it. We want to help our clients make a difference in their business and for their customers.